An extremely dissatisfied client
<p>I'm disappointed and extremely agitated at the lack of transparency you have exhibited with handling my contracts. With both the contracts I have with you, I’m yet to pay the advertised amounts.</p> <p>I signed up for a R700 contract two months ago and in total, you have debited approximately R5000 from my account. Every time I enquire there's a new charge that magically pops up and can't be reversed. When I cancel or limit there’s no difference in my bill, when I enquire about that I’m told it takes a month for changes to come into effect. Why was this not communicated at the store when signing up for the contracts or at the very least the several times I went back in store to query these transactions.</p> <p>Today, I’m told I’ve been accessing out of bundle rates which I was never able to use in addition to have limited them nothing. How?</p> <p>I'm cancelling everything I have with you the second I get the chance! WOW!</p>
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Good Day
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
