An angry review of Telkom service.

Dealing with Telkom truly is like dealing with the devil. Their level of customer service is the worst I have ever encountered, and I whole heartedly believe I ever will encounter. Beginning with opening my account with Telkom Back in February of 2017 I had opted to go for Telkom's most expensive VDSL package in hopes of countering whatever line fall off could possibly occur. The line would go down like clockwork and I would be on the phone with Telkom support DAILY. The line would never be restored and promises of Technicians were many and the very few that made it were of no help. Regardless, this was a year of endless hassle. Come December of 2017 , my fiance and I are moving cross province and I contact Telkom telephonically to schedule my line cancellation for the END of January 2018. This was approved by the service representative and I do ofcourse have a recording of the conversation. The first week into January the line goes down and I contact support to be told my connection was cancelled. I eventually get through to a point where I was told they would reinstate the line for me as it was a clerical error on their side and that it would be cancelled end of January . End of February arrives and I start to receive invoices for a line in a province I no longer live in? Countless phone calls and promises for this to be resolved and being told it is resolved and every month my supposed account grows larger and larger until I receive an email stating that telephonic cancellations are not valid. Now hold on, then why was my first cancellation approved and carried out, albeit too early? How come I can telephonically apply for a line but not cancel one suddenly? So I attempt to use their customer portal to cancel the connection and am told on the final day that all arrears accounts must be paid in full and the cancellation is foiled. While I still have the account ringing up every month it is now affecting my credit rating severely and not a single customer representative or accounts manager will take my call or phone me back. Thank you Telkom for your ********** and *********** service.