An already suffering Telkom

On the 29 November 2022. I purchased R280.00 Flexi Bundle from my FNB account and never received the Bundle. I visited the Telkom Vangate Branch here in Cape Town and was asked to call the service number 081 180. I only received self help options. Then I logged a call back on the internet and i received a call. Truly excited I answered and could here the consultants chatting away but not answering me. After several attempts of logging a call back no one called. This is the first time I experienced such poor service from Telkom. Now I wonder if if others too are experiencing the same or is it just me. I do want a supervisor Manger to call me and correct my account. Money does not grow on trees. What is my thoughts going forward? Well South Africa customers service is going down the drain with people in the work place not doing what they signed up for. Buybuy Telkom.