AMOUNT STILL NOT CREDITED TO MY ACCOUNT

In December 2015 i signed up for a new cellphone contract with Telkom. As an existing subscriber I was very happy with the services I had received up to date.<br> The assistant who helped me complete the forms for my contract assured me that I was receiving once off connection free and would not be charged R200.00. The advert for the contract deal says exactly the same thing. Once off conncetion is free. I received my first invoice in January and I had been charged R200.00 connection. I reported this to telkom and the call centre assured me it would be reversed at the end of January. It still has not been reversed, so I logged the complaint again and three weeks later I am still waiting for someone to respond. R200.00 may not seem like alot, but it is my money I refuse to pay something that is not owing!