1 reviews | Active since Mar 2009
Amount owed to customer
On the 25th of March 2017 I logged a case with Telkom regarding a penalty I received for early cancellation of my contract. When I spoke to the cancellations agent, he assured me that there is no penalty as the contract was older than 24 months. Today I followed up on the case and I was told that the case is no longer on the system. No money was paid back to me and not a single person from Telkom ever phoned me during the time that this case was open. Today a new case was logged to find out what happened. Why such poor service?
Hello inkeeper
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Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello inkeeper
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Good day
Trust you are well.
We tried to contact you on *** with no success, may you kindly private message us the affected number/ Case number so that we can investigate and assist urgently.
Kind regards
Ithabeleng
Telkom social media team
Best regards,
Good day
Trust you are well.
We tried to contact you on *** with no success, may you kindly private message us the affected number/ Case number so that we can investigate and assist urgently.
Kind regards
Ithabeleng
Telkom social media team
Best regards,