Amount due. Please explain

<p>I am waiting way too long on the line. i have sent numerous website request and emails with cancellation forms signed but no feedback. Could somebody please call me with regards to my account held with u. I cancelled the internet package before i activated it yet you still charging me. I paid for the line only yet i get smses to say line suspended when i moved the line over to mweb. You guys debited my bank account a day before due date and caused an unpaid on my banking account which is now a bad reflection on my credit record. Please just sort this matter out urgently as i paid my monthly fee for the rental line and am not paying for the internet package when i cancelled it before receiving any log in details to make use of the internet. Plus i do not receive any invoices? Please clear the balance owing as i am not liable for it as i am up to date. if not up to date for the adsl line, please let me know. Thank u. Id no:*** ...</p>