Amazingly bad service

<p>Telephone/ADSL line out of order and reported on 7 February 2017 (Ref. No. 955CRK070217). The line is still not working to date despite numerous calls to the Call Centre and the case being escalated after 2 weeks (Escalation ***). The response from the call centre every time is that a technician has been assigned (usually a new one) and they will get back to me on my cell, and that they are busy with the problem. I have not been contacted. A technician did come to the house after about a week and a half and found that there was no problem with the actual phone or line into the house (according to our helper, I was never contacted). I just get the feeling that no one is actually doing anything after nearly a month.</p>