1 reviews | Active since May 2016
AMAZING SERVICE FROM TELKOM...NOT ! FAULT NUMBER 842CRK200416
<p>Amazing in this day and age that Telkom still thinks they hold the monopoly and that us as consumers cannot go elsewhere...My call was logged on the 20th April and to date I am still waiting to actually talk to a technician. I keep hearing from the call centre agents that they cannot put me through to a technician, they can only email them and the technician, the supervisor, the manager will call me back....nothing ! Even the call centre supervisors / managers who promise faithfully they will get an answer and come back to you....nothing ! Amazing that this call is actually about a bulk fault and a cable that was damaged that needed to be replaced. Amazing in the fact that when it was identified a month ago that nothing was done...apparently working on the cable on Friday but service still not working...and of course no feedback / visit by a technician...well done Telkom, keep it up...the amazing part is the time and energy wasted calling Telkom to find out information, with zero response received...and then the really AMAZING part is that Telkom still requests you to take part in the customer Satisfaction Survey...Top marks for wasting my time ! Well done Telkom, keep up the excellent service, I will be looking at moving to another service provider...I think I have now reached the end of my patience with your lack of service and feedback !</p> <p> </p>
Hi antonandanita
Thank you for making contact with us and bringing this to our attention.
As per the pending fault reference, our field technicians have been on site and the estimated time to resolved has been set for tomorrow providing all conditions are met. We await further available updates. We do apologise for the delay.
Interaction ***
Regards
keagan
Telkom Social Media Team
Hi antonandanita
Thank you for making contact with us and bringing this to our attention.
As per the pending fault reference, our field technicians have been on site and the estimated time to resolved has been set for tomorrow providing all conditions are met. We await further available updates. We do apologise for the delay.
Interaction ***
Regards
keagan
Telkom Social Media Team
...and still we await resolution from Telkom on this, as I was told on the 22 April "there is a cable fault and this must be replaced"...and 6 weeks later I am still being told the same story...WHEN WILL THIS BE FIXED ? It seems that Telkom is a force to themselves that don`t believe in addressing problems and actually getting this fixed or even bother calling their client...bring on a private company that can get this done....One day I will await an actaul call back from Telkom even though I have left my number every time I have called in, nothing ! Maybe their lines don`t work either....
...and still we await resolution from Telkom on this, as I was told on the 22 April "there is a cable fault and this must be replaced"...and 6 weeks later I am still being told the same story...WHEN WILL THIS BE FIXED ? It seems that Telkom is a force to themselves that don`t believe in addressing problems and actually getting this fixed or even bother calling their client...bring on a private company that can get this done....One day I will await an actaul call back from Telkom even though I have left my number every time I have called in, nothing ! Maybe their lines don`t work either....