NM
Neto M

1 reviews | Active since Jul 2018

17 Mar 2019, 16:22

Amazing service from Telkom mobile branch consultant!

I was assisted by a consultant named Larna at the Somerset Mall Telkom mobile branch. My previous experiences with dealing with my phone contract (I was at Vodacom for 14 years before) was similar to going to home affairs. I was pleasantly surprised by the service I got, and this is down to Larna. She hooked me up with 2 phones and 2 contracts; quickly and painlessly. She went beyond what she had to do by recommending ways to get my bank statements and a place to eat lunch while I wait. She even allowed to email all my stuff to her instead of printing them as was the case at Vodacom. I kept changing my mind about the color of phone etc and she was super patient.

This consultant alone is the reason why Telkom has a new customer for life. 2 phone contracts I will always renew as long as I have a consultant like her.

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