Amazing service

I requested my line to be upgraded from a 4mb ADSL to a 40mb VDSL, so there was a bit of changes from Telkom's side. I sent the request over Facebook and Charl Olivier was assigned to my case after i sent a message on My Broadband. I don't know where he comes from or where you got him, but Telkom needs more people like him. <br> <br> I know Charl as he has fixed my issues in the past, professionally, quick and he explains what the fault was and how it will be fixed. It actually feels like he WANTS to help and not just because it is his job. <br> <br> After my line was upgraded and everything was working fine, i thought this was the last time i have heard from Charl, but no, he was at a workshop for 5 days, when he returned he noticed no one has followed up with me if everything is working fine. He apologized because he took so long to follow up and apologized that no has has followed up, I mean who still does that???<br> <br> Charl is amazing, he needs to get more than a bells, he deserves a bottle!<br> I personally hope Charl handles all my cases from now on :D<br> <br> Thank you Charl for making it a pleasant transition from ADSL to VDSL