TM
Tebogo M

1 reviews | Active since Aug 2011

20 Jul 2015, 09:56

AM SO DISAPPOINTED

Good day,<br> I bought phone on contract 2014/10/03 and on the 20/06/2015 I took the phone to Telkom shop in midrand as the phone was switching itself off even if it was on the charger, they told me the phone will be ready after 21 working days as the phone was still under warranty, but on the 16/07/2015 I received an sms saying I need to pay R1183.00 for the repairs,same day i received a call from telokm telling about that payment and i told them the was is still on warranty and i ask the lady to explain the charges for me and she told was for the repairs then again i told her that i don't even have a year with that phone why do i need to pay?.Then i told the lady to return my phone as i cant afford to pay that charges then she again told me to pay R188 for courier.<br> Why should i pay for the courier's charges? i took the phone to Telkom shop not courier company.<br> <br> <br> i went to the shop on the 18/07/2015 the told me the same stories, so i wont pay for anything as my phone is not fixed and if am not getting my phone for that i will also stop payment my contract and i will take Telkom to court.

0
Replies (1)
Telkom
Telkom's reply20 Jul 2015, 10:35
Official
Hello tebogo82,

Thank you for making contact with us

This response serves as confirmation that your query has been received and it will be escalated.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM126741

Regards
Luleka
Telkom Social Media Team