AM READY TO CANCEL MY SERVICE AND MOVE ON!!!!!!!!!!!!!!!!!!!!

As a Telkom customer why must it be so difficult for me to freaking upgrade my plan??????

I have been calling into this IVR for 2 days and holding from 8 - 10 minutes just to reach a person. Yesterday I spoke to 3 people who treated me like I was their colleague speaking to me in jargon and telling me to hang up and call into 10213 then another tells me to use 081180 and when I follow the options they give NONE GOT ME THE HELP I NEEDED #***

Am ready to cancel my service and go with a provider who will take my calls and freaking assist me when I need it. This is ridiculous - I knew Telkom had bad customer service and have been a victim of if many times but this takes the cake!!!!!! So much for "turning the industry on it's head" when you can't do something as simple as answer a call and render SERVICE!!!!!!!!!!!!!!

Mind you I typed this while on hold.... 13 minutes and counting listening to that annoying hold music of yours!

Now this Loraine is telling me that I can't upgrade to the Unlimited deal this is FREAKING ludicrous!!!!! When I took this contract in January i was told that once we know how much data we want we can upgrade our plan at any point and now that I'm a customer I can't even upgrade my plan I have to take out a new contract. I NEVER would have taken this contract if I can't change plans. They told me like cell phone contracts I can't reduce my plan so suggested I start on a lower plan then can always increase. And now that I wanna increase I can't???????????? Forget it, rather cancel my service am NOT taking out another contract. How convienients that Loraine's supervisor is busy and can't come to the phone...... now have been on this call for 22 minutes and counting! Upgrade me to my unlimited plan or FORGET!!!!!!!