Am I the only lucky one with TELKOM line faults?

Just a quick comment, I neglected to get the technician's name - Telkom Ref 66CWK190219), Maitland area, Cape Town.

I have had my TELKOM ADSL line for well over10 years, and since moving to my new premises (approx 8 years) in which time my ADSL line went down three times. Yesterday was one of them - I started thinking it may be ISP problem, they checked, determined it to be Telkom and logged a fault on my behalf, estimating time for a technician to be available in approx 48 hrs. I do have a data ****le for backup just in case of times like this, and started buying airtime and trying to get my emails up and running again, when 30 minutes later the Telkom technician walked in!!!! I know Telkom takes a lot of flak or various issues, but the longest I have ever had to wait with all my TELKOM line issues is one hour! That is excellent in my book - credit given where credit is due!