Am I being ********** here?

I app**** for an LTE router through a company called Blue Tech Retail representing themselves as Telkom agents. I was told that the application would take a couple of days - all details submitted on 15/1. Almost a week later 21/1 I was told that the application is still with head office, there was no answer yet and no idea how long it would still take as they are not in control of the process. I told the agent (Romano) to cancel the application as if they couldn't deliver on a simple application process, how could they be trusted to deliver ongoing service. Nothing further heard until....11/02 I get an apologetic e-mail \....we apologise for late feedback on your device. there was a hug mix-up with a courier company and devices went missing and alocated to wrong customers - quoted with spelling errors..."the sms goes on to ask whether he can still arrange for the device to be set-up. i did not respond as I had cancelled this back on the 21st of Jan. Yesterday I get an invoice for over R680 for something that I don't have AND have never used! This same complaint is listed under Blue Tech Retail and Telkom as Blue Tech is not a company that responds on HP and they represent Telkom"""