1 reviews | Active since Jun 2015
Am I being punished by my service provider?
<p>I lost my contract phone and sim, I have been struggling to get this number back for the past 5 months now. I tried calling the call center on numerous occasion to no avail, I have been sent down to the store all to be told that my line is suspended. I have been trying ever since to get my old number back but no one seems able to assist. I have been paying ever since for service that I am unable to make use of. Like a fool I still upgrade my number in store but Telkom is still unable to assist with the sim swop as my line is suspended yet I have two contracts with Telkom. Number in question ( ********** 008) Contact number( ********** 441)Telkom clearly doesn’t need me or my business. A do I get compensated for paying for service that I cant use? </p>
3 days and still no reply, today is my anniversary and I cant even post something on facebook because my line which is paid up to date is still suspended. I cannot help myself, I need someone to contact me and assist with my query. I leave for Jhb on Friday and I cannot be trying to resolve my issue whilst on holiday...SO DISAPPOINTING!!!
3 days and still no reply, today is my anniversary and I cant even post something on facebook because my line which is paid up to date is still suspended. I cannot help myself, I need someone to contact me and assist with my query. I leave for Jhb on Friday and I cannot be trying to resolve my issue whilst on holiday...SO DISAPPOINTING!!!
Still no response, just as I predicted.
So should I be paying for a contract with no services? This is not what I signed up for!!!
Still no response, just as I predicted.
So should I be paying for a contract with no services? This is not what I signed up for!!!
I Cannot believe that nobody wants to assist me with my number, why allow me to upgrade my contract if you cannot unsuspected my line?????
What do I do with a phone and no service??? *******
I Cannot believe that nobody wants to assist me with my number, why allow me to upgrade my contract if you cannot unsuspected my line?????
What do I do with a phone and no service??? *******
After months of trying to get this issue with my sim and porting sorted out I decided
to go down to a Telkom store(Telkom Mutual mall Durban)I spoke to a cool guy by the name of Tyrone Gordon.I cannot count the amount of times I called the contact center, went out to different stores, sent emails and tried social media explaining the same sorry over and over. (Super annoying). Finally Tyrone who was more that willing to assist,sent out an email and kept me updated on time. Something that took me months to sort out he got done in one week.
I hope Telkom has more employees like this chap, if not my prayers go out to all who went through what I did.
Thanks again Tyrone, I hope you get the recognition you deserve.
After months of trying to get this issue with my sim and porting sorted out I decided
to go down to a Telkom store(Telkom Mutual mall Durban)I spoke to a cool guy by the name of Tyrone Gordon.I cannot count the amount of times I called the contact center, went out to different stores, sent emails and tried social media explaining the same sorry over and over. (Super annoying). Finally Tyrone who was more that willing to assist,sent out an email and kept me updated on time. Something that took me months to sort out he got done in one week.
I hope Telkom has more employees like this chap, if not my prayers go out to all who went through what I did.
Thanks again Tyrone, I hope you get the recognition you deserve.