Always something with Telkom accept good service
Hi
Telkom sent me a message that they will come and install my order on ********** 9. I took the day off as I work far away and no one is home. I have called a few times to get a time when they will be at my house and they have been offline the whole day and no one has been here. Tried online info they cant assist and I was promised this time no hickups as this is why I left telkom after I had 3line with them.
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Replies (2)'s updateReviewer Update
20 Apr 2018, 08:45After 13 or 14 calls over 2 days telling me they are offline please call back in an hour or 2 and 1 sales agent taking my number and that will call me back which never happened and needing to convince and fight a with another lady Sales agent(Temba) to get her supervisor(Tabiso). He could go onto the system that is down and check the status of my order. Had no feedback from the technician side to tell me there is a problem, no feedback from telkom's side that there is a problem with a cable at the exchange and still I have no new ETA. How is Telkom still in business? But must say the delivery of the items with my orders was fast maybe they should put those guys in sales and technical department.
's update20 Apr 2018, 08:45
Reviewer Update
After 13 or 14 calls over 2 days telling me they are offline please call back in an hour or 2 and 1 sales agent taking my number and that will call me back which never happened and needing to convince and fight a with another lady Sales agent(Temba) to get her supervisor(Tabiso). He could go onto the system that is down and check the status of my order. Had no feedback from the technician side to tell me there is a problem, no feedback from telkom's side that there is a problem with a cable at the exchange and still I have no new ETA. How is Telkom still in business? But must say the delivery of the items with my orders was fast maybe they should put those guys in sales and technical department.
's updateReviewer Update
25 Apr 2018, 11:50Spoke to telkom again for an ETA yesterday and got the information that all issues has been resolved and the tech will be at your house tomorrow to get your order finalized this after all security checks(ID number, Cellphone number, email and address) so there cant be an issue of wrong client. Asked a few questions on the order was told how to get it sorted even gave me the closest store to get it done, even asked to make a note on the system regarding the installation and got it read back to me. Today I called to find out what time they will be there and got the reply the issue is not sorted and it was only booked yesterday to get the issue sorted. Asked to speak to manager and the call dropped after holding about 7min. Called back again and the manger was unavailable 5min later. They still cant even give me an ETA and tell me it is out of there hands.
's update25 Apr 2018, 11:50
Reviewer Update
Spoke to telkom again for an ETA yesterday and got the information that all issues has been resolved and the tech will be at your house tomorrow to get your order finalized this after all security checks(ID number, Cellphone number, email and address) so there cant be an issue of wrong client. Asked a few questions on the order was told how to get it sorted even gave me the closest store to get it done, even asked to make a note on the system regarding the installation and got it read back to me. Today I called to find out what time they will be there and got the reply the issue is not sorted and it was only booked yesterday to get the issue sorted. Asked to speak to manager and the call dropped after holding about 7min. Called back again and the manger was unavailable 5min later. They still cant even give me an ETA and tell me it is out of there hands.