Always offline at stores

I am desperately trying to activate a Unisa student data deal. Firstly I've been to the Telkom in Pinecrest and they said I must go to a Telkom direct store, so I visited Telkom Pavilion and stood there for an 1hr waiting to be helped only to be told they're systems were offline at the time and they can not process my deal on the 3rd October. I went back the next day and once again offline at Pavilion, unable to tell me when they will be back online. 7th October I visited the Telkom at Galleria, tried to process my request for about 45minutes of my working day, also offline. Today 8th October I corresponded with an employee at Telkom Galleria and they are still offline!<br> What does this even mean?? Absolutely ridiculous that Telkom's technicians can not get their systems online for a week, real waste of my time and money traveling up and down, not to mention the money I am spending on data whilst waiting for my deal to be activated.