Always high call volume

I have just been on hold for 44min. I needed to.report my Internet not working. The operator took my details and reset the port. Now the Internet works. But pls. How can a call centre take 44min to answer a call. And they always have high call volumes. Either the Telkom network is not working properly or they don't employ enough call centre agents. This is disgusting and now they want to retrench more staff and outsource the call centre. How bad will Telkom's service get then? Time for a new fixed line operator. I want a manager to call me and explain how they intend iimproving their service thereby retaining this customer.