SC
Stacy C

1 reviews | Active since Jan 2016

19 Jan 2016, 20:43

Always excuses!!

I app**** for the LTE subscription on the 4/01. When I app**** I was told that they had stock & will be notified when my application was approved. On the 6/01, my application was approved. I tried calling numerous times, but no answer, so I decided to go into the store. I was told that there was no stock and they should get by the Friday 8th. I went into the store that Friday & was told sorry, no stock, come back the next Thurs 14th. On Thurs14th I was told once again that there was no stock and to come back the following week. I have been patient enough and don't understand why I was promised in the first place that I would get the device immediately.<br> <br> I left a note for the lady who assisted me with my application & asked her to please follow up with my order& contact me asap. I am still awaiting for that phone call! I was also promised that they will have my device today 19/01. <br> <br> Today,15 DAYS LATER, I went to the store to fetch my router, as I was promised, & was told AGAIN sorry no stock! She said that stock will be delivered tomorrow, but no LTE. She also told me if I have a complaint I must put it on HelloPeter.<br> <br> This is pathetic & my contract hasn't even started yet!!!

0
Replies (1)
Telkom
Telkom's reply19 Jan 2016, 21:09
Official
Hello Stacyc,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us, please contact us via Email: ***.


Your reference number is: SM189802

Regards
Ruksana
Telkom Social Media Team

Best regards,