Always escalation, but never a result!

<p>I app**** for a 20GB LTE router on 8 Jan 2017 (Sunday) at Telkom Cape Gate. Had to go back on 9 Jan because it had to be activated. I was told that the amount payable at the end of Feb would be R798. Comes end of Feb, I never received an invoice and the amount direct debited from my account was R1590 (2 x payments for the 20GB contract AND 2 x payments for the 30GB contract). Someone in the branch activated the 30BG contract on Sunday 8 Jan and when I went into the branch on 9 Jan they activated the 20GB contract TOO. The lady in the branch and the person on the other end of the phone noticed that (in Jan) and the 30GB would have been ceased the next day. Needless to say, that did not happen. I now have two contracts active on my name! I am being billed for two contracts! I went into the branch on 2 March and Audrey again assured me after speaking to the person on the phone who activated both contracts, that the 30GB contract will be ceased the next day and my account will be credited with the 2 x payments made for the 30GB contract which was incorrectly activated on my account. I only received a reference/case number on 7 March: ********** 3. Again I went into the branch on 14 March and spoke to Chris, the manager. If I have to hear one more time that they can not do anything in the branch and that the issue will be escalated I will flip! Escalated to nowhere? Nothing ever gets sorted. This post is to inform you that I will be stopping the direct debit at my bank. I am supposed to be in credit for the incorrect activation of the 30GB contract, but I received an invoice that shows I will be billed at the end of March AGAIN for both contracts. SHOCKING, SHOCKING, SHOCKING!! You keep taking money from me for something that YOU incorrectly activated and I have to spend my lunch times in your branch trying to get it sorted!!</p>