CE
Charmaine E
1 reviews | Active since May 2016
17 Jan 2017, 16:29
Always disappointed !!!
<p>I'm so sick of complaining about and too Telkom. Last year I waited 5 months to get Fibre internet. Now, I've been waiting 3 months to have telkom move my service to my new house. I was told that if I move, I can move the fibre line with me, but when I phoned in October last year, I was told that the new house wouldn't have fibre. So I asked them to give me an ADSL line then because having wifi at my house is imperitive to my business. I have phoned, emailed everything that they asked, phoned again and again and again to NO avail. BUT I'm getting invoiced EVERY month. My account is now overdue more than R2000 but I have absolutely no service. I'm so irritated by the poor service</p>
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Replies (3)
Telkom's replyOfficial
18 Jan 2017, 15:03Hello Charmaine2218
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply18 Jan 2017, 15:03
Official
Hello Charmaine2218
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
CE
Charmaine E's updateReviewer Update
07 Feb 2017, 13:05There is still NOTHING happening with my account. I receive a new invoice every month for service that is NOT provides. When are you going to step it up and sort out this issue? Nobody has phoned, emailed, or send a dove with a note to help me. Everytime I phone I'm told that they're "escalating" my complaint. It's been escalated so many times already it should have reached heaven 2 months ago. PLEASE HELP!!!!!
CE
Charmaine E's update07 Feb 2017, 13:05
Reviewer Update
There is still NOTHING happening with my account. I receive a new invoice every month for service that is NOT provides. When are you going to step it up and sort out this issue? Nobody has phoned, emailed, or send a dove with a note to help me. Everytime I phone I'm told that they're "escalating" my complaint. It's been escalated so many times already it should have reached heaven 2 months ago. PLEASE HELP!!!!!
CE
Charmaine E's updateReviewer Update
13 Feb 2017, 17:31I even went as far as to start complaining on Telkom's Facebook page, and STILL nobody contacted me. Their response time to send me a private message was quick, but nothing's happen. I'm still waiting, and I'm still getting invoiced for service that I haven't had since November.
CE
Charmaine E's update13 Feb 2017, 17:31
Reviewer Update
I even went as far as to start complaining on Telkom's Facebook page, and STILL nobody contacted me. Their response time to send me a private message was quick, but nothing's happen. I'm still waiting, and I'm still getting invoiced for service that I haven't had since November.