ALWAYS DEBITED FOR NOTHING

I had a cellphone contract with Telkom , when it was due for an upgrade in May 2017 I decided to cancel the contract. In April 2017 I sent a notice that I would be canceling the contract. In May 2017 I went to Telkom The Glen Branch to submit my cancellation form.

In January 2018 I went into a Telkom Branch at The Glen to apply for mobile WiFi, the application was declined because their system said I owed R217. End of January 2018 my accounted debited by Telkom without my authorization and a few days later I received a statement saying I owe R0 .

In May 2018 I app**** online for a Telkom mobile WiFi, I was again declined as the system said I owed R403. At the end of May 2018 Telkom again debited my account without my authorization. I reversed the debit order with my bank and called Telkom, after being on hold for what seemed like forever my call was answered. I was told by an operator that I was on an ongoing contract with Telkom. I could not have been on an ongoing contract with Telkom as I cancelled my contract with them in May 2017 and the number I had been using was also cancelled. When I called them again in June 2018 after they had debited my account again, I was told to go to the Police Station and write out an affidavit and send it to Telkom. I did so, there was no response for two weeks. On the 26th of July 2018 I called Telkom again seeking feedback, a consultant gave me a case number and told me I would be contacted after 72 hours. On the 28th of July 2018 my account was debited again! This morning on the 30th of July 2018 when I called Telkom I was transferred from one department to the other with no clear answers, until I was told that my query is being escalated! I’m very frustrated