Always a problem

Since 17:30 I have been calling Telkom about my account and for a sim swap, they say my account is on hold! But I have proof of payment and I even paid a few days before... And all I got was please hold and we will check why your account is on hold!!! Then I asked can we do the sim swap, and they said I must just hold! After holding for 15 mins, the line went dead! Since then I have been calling them and there is no answer at all! Its now 18:35 and I am still waiting in line to get through to someone! And last Saturday they said they will get someone to call me about the same thing, till today and now I am not even help yet and there are still account problems which I am also still waiting for Telkom to get back to me about! It looks like if you pay your debts and your not getting or using the service your paying for... they don't care. BUT WAIT UNTIL YOU SKIP A PAYMENT OR IT A LATE PAYMENT...you will get call backs for days! while I am typing this I am still holding for them to take my call. I am accepting that I am just giving Telkom my money for nothing in return. there will always be a problem