Almost no ADSL Speeds

I moved from 1 area to another and still under the same Exchange so my Land Line never changed, before I moved I got almost 2MB which was ample for my needs and after I moved I get less than 0.6MB and most times no connectivity at all, my Reference 509CRK070915 after numerous calls and been given the run around I finally spoke to a Technician today 17/09/2015 who informed me that there is Cable Damage between the Exchange in Lenasia Ext 3 and Lenasia Ext 9 and that Telkom is not prepared to fix this, there have been many complaint for Lenasia Ext 9 but Telkom does not have the Budget to upgrade the infrastructure or repairs, we are paying clients we have ADSL for a reason would it be better for all the residence to Cancel there Telkom Service and go with Neotel ? all we need is for the ADSL to be sorted