Almost ****ed because of Telkom!

Get your coffee... this isn't going to be short.

1. I purchased a VDSL fibre router from your N1 city store on the 21st of February. 2. My wifi kept dropping and I had slow speeds, a tech had come out and advised the router didn't have enough wifi strength in addition to having a technical fault on my line. This was today 23 Feb 2018 3. I went back to N1 to swap out the router for a different stronger one only to be advised that there is nothing in stock, I asked so what do I do now as I have only 6 days as per your return policy advised by your manager on duty to return the purchased item. Your sales consultant basically showed me the door and showed my business away... no assistance was offered, his exact words were, you can go buy a new one at game or makro. WHAT?! So no solution, no nothing. 4. Appalled with this man's attitude I proceeded to wait in the technical queue to speak to Chanelle. She advised they can swap the router for me but they don't have stock and that I would need to drive to their old mutual store in Pinelands Cape Town to collect the router. So of course..I did as instructed. This was a very big inconvenience for me, and to add to that I almost had a horrible accident on route to Pinelands resulting in near death and no one would have known it was Telkom's fault! 5. Get to Pinelands Old Mutual branch and waited another 40min before being helped, Sonette or Suzette "assisted" me and said by all means I can absolutely not exchange or return the router for another one or a ABF even if it has been purchased 2 days ago(there is nothing wrong with the router btw) and that policy and procedure was not followed by N1 City and that I will need to go back to N1 City. That the policy is that there are no returns allowed anymore on routers! Excuse me?!!! Have you heard of the CPA? She says, well this is our policy CPA or no CPA. Well, Telkom, by Law there is a 10 day cooling off period on returns, in my case, there was nothing physically wrong or broken with the router but the wifi was not strong enough and this was sitting not even 5meters away from the router, I am absolutely within my legal right to swap or return the router. SO I drove all the way there, wasted my money, my time and petrol for WHAT? A woman who wanted to go home at 4 pm on a Friday afternoon who was simply just in a bad mood. How is this treatment ok? 6. Get back to n1 city, waited another 40min and spoke to Chanelle your tech again....who says there is no reason why Old Mutual couldn't help me. Now, who is at fault here?! Which branch?? Chanelle then proceeded to "book" my router in so that she can outsource another router - Dlink. To make matters worse, the boy's attitude in the store is disgusting. Your male sales staff shouldn't have jobs there, to begin with, they show clients the door instead of assisting or offering solutions, the one lad went off at a customer and immediately whipped out a cancelation form, didn't even try to convince them to stay or try to assist with their problem, everyone saw and heard this. After the customers left he went off about them to his colleagues and again we could all hear every word out of his mouth, personally, I wanted to slap him.

Telkom N1 City or Telkom as a whole, you need to get your people in check! With new technology and competition, dont think for a second that you cant fall off the grid because if this is your type of service I promise you-you will have big problems in the future.

You have 2 sales staff at peak hour? Why?? Your manager says because there is another store in the mall, but that store doesn't have sims or routers so whats the point? Customers want to get home to their families, not spend 2 hours in the queue waiting for service at peak hours!

I am disgusted and because of you I almost lost my life today being at the wrong place at the wrong time because you guys are unorganised and couldn't care a rats ass if you inconvenience or ill-treat a long standing customer who has given you thousands and hours of time I can never ever get back!

You disgust me and if I could spit on you I would!

Lastly. I being charged an exuberant pro rata fee even if I received my internet the 1st of Feb. I asked why and your billing dep says because that what your account says, I said that it was wrong and that it should be corrected and she repeated the same answer over and over like I am supposed to just roll over and accept you charging me for something that has been incorrectly logged. She basically said ***** you we will take your money even if it is our fault, in addition to that I had slow speeds and issues on my account from day 1 thus why am I being charged at all?!

Number connected to this case is ********** 466