Almost Impossible to get through to someone

I tried to contact Telkom for a sales enquiry firstly the number 10213 is always engaged so I tried the Personal number 081180 and followed the voice prompts to business enquiries, was on the phone for 30 minutes before getting through to an agent who then told me I needed to go through to another department, waited another 30 minutes before getting through to the next agent who again then said I needed to go back to the department I had just been transferred from after finally getting through to the next agent the agent promptly decided to ignore me and not talk I could hear everything going on in the back ground but the person refused to say anything and was then forced to hang up. What exceptionally bad service iv never had such pathetic service in my life what a joke. I also tried the call me back service from the telkom website at 8AM and havent received a phone call yet, also tried the online chat function which says its waiting for the next available consultant but ends up timing out so you have to initiate it again.