Almost a year with not account resolution

I have detailed my issue twice on Hellopeter and visited the Telkom Customer Care (Rosebank JHB) back in October and despite getting very polite consultants I've never gotten a resolution.<br> <br> Long story short - I registered for an ADSL line and was required to pay a deposit as a foreigner. I closed the account in due time when I left SA - account was not closed and sporadically still debited my bank account. I asked for a reversal - was told it would be processed. Nothing. I complained late last year - was asked to provide bank details (AGAIN), I did that and again I received no payment. <br> <br> I do not know if the Telkom HP team just post responses to keep up the appearance of a responding customer or what - but I've had to cases opened (SM121899 and SM174241) both remain unresolved. I am still abroad so I can't even visit their offices or get some legal intervention (if that's what it takes)<br> <br> I'm literally at a loss - how can Telkom customer care and accounting be so dismal? <br> <br> PS: I honestly had a great time using their service when I was there - it's really unfortunate that once I've closed my account they don't want to pay what's due to me.