Almost a year and still no adsl deposit refund!

I paid Telkom the +-R799 at the time, for a Telkom line installation deposit. I was told that upon cancellation, I would receive my deposit back.

I then closed off my account in February 2019, but they continued to bill me up until around June. I filed a complaint for review, and this was then reversed with them admitting the error.

I then spoke to Agent 1 for my refund. They claimed they processed it and I would receive a call from the Credit Management to conclude payment. I didnt. I then called 2 weeks later, and Agent 2 claimed they did it, and I would get a call from the Credit Management, they didnt. I then called another 2 weeks later, and Agent 3 actually did something. I got a call from an agent to confirm my banking details, and was told it happen in 5 to 7 working days, still nothing. I then called Telkom again, and was told it was being escalated. To this day, nothing. My number is ***. The Credit Management agent made the call to me on 2019/08/13, time 14:21, agent Marlene (no surname provided). They can backdate to hear the call recordings they claim to have. I have one of the Credit agent asking for banking details to confirm payment, in case Telkom wants to deny any of this. Still waiting!