Almost a year and no resolution

<p>After several cable theft incidents in my area, the final one being in April 2016, I was informed via sms that Telkom will be offering me an alternate solution. I received a call from a technician informing me that I am eligible for a wireless phone as i am an existing waya-waya subscriber, all i had to do was go into my nearest telkom office and request a wireless telephone. I went to telkom the glen that same week and was promptly informed by the staff at the store that they had no idea of what i was talking about. After being on hold for almost an hour to the customer service center, i was transfered from pillar to post, each time explaining my story. eventually i was promised 'swift action' by a supervisor. The 'swift action' never took place. I eventually moved to a new house and the next saturday i went to telkom southgate where i renewed my waya-waya contract and requested that my line b transfered to my new residence. After almost two months of not hearing anything from telkom, i went to telkom southgate to query my request, only to be told that my line was cancelled. After being on hold for over an hour with customer service, i finally was assisted by someone who was very rude to me and refused to assist me because i was too 'loud'. After she spoke to the consultant she transferred me to the technical department where i spoke to Lauren who was helpful and told me what to complain abt and to whom i should speak with, she then transferred me to sales where i was put on hold for a further 15 minutes. I asked Jabulo Dlamini to speak to his supervisor but he insisted that he would b able to assist me so after explaining my story for what felt like the millionth time, i was put on hold while he consulted with his supervisor, he then wanted to speak to the consultant i was then told by Jabulo that my money would b refunded to me. i explained to him that i don't want a refund but my line transferred. After spending close to three hours in the store, i was told that he would consult with his supervisor and the store manager in the week and get back to me, so once again i had to leave the store without a phone or a working telkom line.</p>