Almost a month without getting a SIM ported

I went to the store to port my SIM 2 times now. The first time got cancelled, without any reason or notification. I just had to assume 1 week later that nothing happened. Then I went in again, to port it again. Again 1 week later nothing has happened. I have spoke to assistants on their online portal 3 times. Now I am being told there was only ever one port logged. I STARTED A NEW CONTRACT WITH THEM AND THE SERVICE IS SO BAD I HAVE BEEN ALMOST A MONTH WITHOUT THE CORRECT CELL NUMBER. By far, BY FAR, this is the worst company I have ever dealt with in my entire life. Do not ever sign any Telkom contract, you are making a mistake if you do.