Almost a month without ADSL or service

This is my second complaint about the same issue which has still not been resolved. On 2 January my ADSL stopped working. I reported it to Telkom, phoned various times, logged it via the web, tweeted and went into a store. I was promised it would be fixed. It is the end of January, Telkom has taken my money for the line and service but I still do not have ADSL! What makes it worse is that a cables person from Telkom called this morning to say they have resolved the fault. Yet it is not resolved. I still do not have working ADSL. What can I do to get my service working? Is a month without service (and expecting me to pay for it!) acceptable? I don't know what else to do? I shall have to lay a complaint at the consumer protectorate.