Almost a month and still nothing

<p>It is now the 14th December, I have received no communication from the shop apologising or anything of the sort. I have also received a repair quotation from Telkom.</p> <p>TELKOM what part of I wont be paying for a Phone that is 19 days old to be repaired is not plain and quite simple to understand especially when there is obviously a factory fault that caused this blotch to appear?</p> <p>To top it off, I get an sms saying a consultant will be in contact with me. Explain how you plan on doing this when my phone is in for repairs and I am without a cellphone which means no number!</p> <p>Honestly just in shock, once again. I will not be paying for a service I am not using and I wont be paying for a phone to be repaired when it was no fault of my own. Please get back to me asap as to what your solution going</p>