Almost 7 days later and no phone....

On the 20th of June, Saturday, I went to Telkom in Clearwater and app**** for a cellphone contract - I am an existing customer. The reason why I went to Telkom in the first place is that I don't want to wait as I urgently need a new phone. <br> <br> After completing the application and processing everything the system gives an error of suspected *****!? I am an existing customer for crying out loud. The lady assisting me, Felicia, explained that she would log the query with H/O and get feedback on Monday. Well it is now Friday - the case was closed twice, but no one at head office actually bothered to look into it as it's just easier to close the case.... This is shocking! So after losing my temper at the poor lady at Clearwater - I told her not to log another query. I am now forced to go to another service provider. <br> <br> YOUR HEAD OFFICE SERVICE IS SHOCKING AND I AM FED UP - I am a paying customer - Why should I follow up???<br> <br> Here is my Case nr: ***2 - I expect feedback within the hour and not within 7 days!