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Share Your Experience
ML
Michelle L

1 reviews | Active since Dec 2015

16 May 2018, 19:36

Almost 4 months AFTER CANCELLATION: Still getting *******LY BILLED, on account that doesn't exist anymore for a residence that I don't live in anymore.

After continuing to contact Telkom since the end of January 2018 to cancel my services/contract with them because I have moved, I am still getting billed, as so many other seem to be. I contacted them multiple times about this and was patience and lenient. I am now at the end of my rope however.

My problem is not resolved, I am still being billed. I cancelled my accounts with Telkom and Mweb on 26 January 2018 (if I recall correctly, definitely before the 29th of January). Last payment to Mweb was on 1 February 2018.

I closed my ABSA account since I don't have an income anymore and was under the impression I have finished my 60 day (30 days for Mweb and then another 30 days for Telkom according to your Facebook support team) end of services notice with Telkom.

It seems I still owe Telkom R498 for services for March according to my analysis of the invoices, HOWEVER I'm still being charged for April and May. I don't even live in Gauteng anymore.

I am linking to an album screenshots for perusal, including the Facebook support messages.

https://imgur.com/a/6rfdoRJ

I am willing to pay for March as I understood from customer support's Facebook message that I still need to pay for March and the debit order for March only went down late in April AFTER I closed my account with ABSA. So I will pay for that.

I am afraid that I will get blacklisted unfairly, luckily my husband is willing to fight Telkom in court if it should reach that point since, obviously, all the evidence proves Telkom is *******ly trying to charge me. I obviously hope I don't have to pay a law firm to deal with a service provider that is supposed to provide efficient service to customers regardless of whether or not they are ending their contract.

I can't cope with this anymore and I am so severely distraught due to this predicament and I am suffering emotional distress due to stress.

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Replies (1)
ML
Michelle L's update13 Jul 2018, 14:06
Reviewer Update
Hi. my invoice now stands at R3000. Should I start consulting a lawyer now? Since Telkoms insists on trying to ***** from me and ruin my credit score, not to mention non-monetary damages caused by stress and continued harassment through invoices from Telkom? Seriously, I understand now why everyone always said to avoid Telkom at all costs, I thought that if I was kind, paid my accounts and was a good customer this wouldn't happend. Nope, Telkom has no regard for their consumers, it's just a massive company *****ing what is probably millions if not billions from their own supporters, and then they leave the poor social media employees to try and mop up the mess that they cause, whoever is in management of Telkom is just messing around with everyone in order to enrich their own pockets. I mean is it because they don't have enough staff in accounts, is it because they don't have enough computers, or is it because they know they'll get some amount of money by continuing to try and rob their customers. I'm sorry to the person who has to mop up my mess, you deserve a better job than working for this *******, inefficient and sick company. Hope you can get a better job soon. So much negativity can't be good for your health, its ****ing me.