Almost 3 weeks and contract is PENDING

2 and half weeks ago I signed up for a new Telkom mobile contract at the Telkom Direct store in Canal Walk. They did not have the IPhone 5S in stock and a walk later called me to indicate my order was ready and I collected the Phone and Sim on Monday the 25th April. They indicated that they would arrange the port of my *** number asap. A week later and my SIM card had not even been activated let alone the port been done . On the 3rd May the sim was activated however the port has still not been done ! The number to be ported is *** and I can be reached on ***