Almost 3 months now - Cable fault still not restored

<p>I am copying my previous posts:</p> <p>13 September 2016</p> <p>Line Fault - it has been over 8 weeks! and still no solution</p> <p>My line fault was logged end of July and since then there has been numerous follow ups to check on when the fault will be fixed. Every time I phone I am told that they cannot tell me how long it is still going to take and that it is a cable fault. I have asked numerous times for someone who actually knows, to just contact me to let me know. In the mean time i get SMS e confirming my fault has been logged, but there is no Reference number. I get SMS e to rate the service of the consultants I speak to (on which I have rep**** once again for someone to contact me) Telkom tries very hard to be customer centric, but they are missing the boat! Can someone just contact me! All I am asking is WHEN WILL IT BE FIXED? I need a date??</p> <p> </p> <p>Official private business reply: - 13 September 2016</p> <p>Good day,</p> <p>Apologies for the inconvenience caused. There is currently a problem in the area which is being addressed. Our technicians have noted that completion of repair to this fault is expected by next week wednesday. </p> <p>Please accept our humblest apologies for the delay in this matter.</p> <p>Regards,<br /> Moenieb.<br /> Telkom Social Media Team.</p> <p> <br />IsabelSwanepoel: - 23 September 2016<br />It is now Friday and it is still not fixed?? When will it be fixed??</p> <p> </p> <p>IsabelSwanepoel: - 14 October 2016<br />I am using this platform again as I do not know what else I can do to get my line fixed? On 13 September I received your reply - see above - that my line should be fixed by the following Wednesday. This date was 21 September. In the meantime I received an SMS confirming that my service will be restored on 7 October. But as of today 13 October - Still nothing!! WHEN WILL IT BE RESTORED???</p>