Almost 3 months and still waiting for what I paid for!

I place an order for an iPad Pro contract with Telkom on 10 Jan 2018 online. The contract was approved on the 11th Jan 2018 and was told that there was stock of the space grey device I wanted. My account was subsequently debited the first instalment. On the 16th Jan I received an SMS that Telkom appreciates my business but there is a delay with stock. Eventually after several calls and Telkom agents telling me that there is no stock and no one has any idea that when they will be stock I eventually lost hope by the 26th Jan 2018 and asked Telkom to refund me the debit order. So ever since then I have been in constant communication with Telkom on Twitter; 081180 and the 10213 numbers on almost a daily basis and to date no resolution. I eventually decided on the 13th March 2018 that there is no hope in obtaining a refund. I requested that they stop the cancellation and the lady said this is fine and someone will definitely contact me in 48hrs. No one did! So I called on the afternoon of the 16th March. This agent that responded said that this is very strange and that she has escalated to her manager and assured me once again that he would get back to me by later that afternoon or the next morning; 17th March the latest. To date, with all my calls to Telkom and the many promises of escalation and calling me back; Telkom has not got back to me once. I have ordered a contract which was approved and charged for an instalment on 10 Jan and to date; almost 3 months later; have not received my device and no hope of a refund. As it stands; I don't want to cancel the contract; I do want the device but no one in Telkom can take the responsibility to advise me on how this is possible. It is a pity that this day in the age of smartphones; smart apps; revolutionary communication platforms and Telkom; the largest communications company in SA is unable to communicate. Give me my device Telkom or give me my MONEY back!