Almost 3 months and still no line

I relocated on 14 December 2014. Before this I logged an order with Telkom to have my line moved to the new house. The old line has been cancelled and a technician visited at my new house to do the installation on 14 December 2015. He informed me that the copper line that leads to the pole at the back of my house needs to be replaced and that he will put the order through to the cable people. Since then I have had no word as to what the status is of my installation. I phoned the call centre numerous times but I cant get a concrete answer. I also requested that they make a note on the system for a technician to contact me before going to my house as I am not there during the day and I need to make special arrangements in order to be available. Up to today still no one has contacted me.