Almost 2nd debit order run and no product.

Can someone please just assist me.<br> <br> I placed an order for LTE almost 4 weeks back and no delivery, but you did ensure that my account was debited within 2 days of order placement, no problem.<br> <br> 2 weeks later and 2 days of trying to call Telkom (almost 3 hours on hold in total) I was told your system went down and you haven't even processed my order yet? So I spoke to some lady who said she'll send an email somewhere and.... nothing happened.<br> <br> This is another week later and still no product, I got through again today after 40 mins and all the guy that helped me could say was he'll send an email somewhere to some department and mark it as urgent.<br> <br> I still don't have a tracking number, date of delivery or anything relating to the order I placed.<br> <br> I'll be debited twice before I receive the LTE, come on guys, that will be R1400 for a product I have not used.<br> Looking forward to a response.<br> <br> Kind Regards<br> Marco