Almost 2 Weeks with no site of Telkom fixing business line

<p>We have a Telkom business landline that we use to run our phone and ADSL connection from. The line went dead on the 25th of September. When calling the 10217 business support number I spoke to representative informing me that there was a fault that Telkom was aware of. Being naive I assumed, "great Telkom technicians are on it". Then on the 27th of September, still with no phone or internet I called again, this time getting a reference number 147CRZ270916. Then on the 29th of September, still with no resolution in site I called AGAIN. This time only be to told the reference has incorrectly been logged and a new reference had to be processed, 314CRZ290916.</p> <p> </p> <p>Ever since the 29th of September myself and 2 other colleagues have been trying to get hold of someone to tell us what the fault is and when we can be expecting some form of resolution. However we constantly get promised that someone is going to phone us, emails being sent to supervisors and technicians yet no one has contacted myself nor any of my collegaues and we are still as clueless as we were on the 25th.</p> <p> </p> <p>We rely on our internet connection and phone line to operate our business and Telkom is harming our well being by forcing our hand at purchasing expensive 3G data and running up our cell phone accounts. </p> <p> </p> <p>We need some form of resolution soon!</p> <p> </p>