Almost 2 weeks and No FEEDBACK

Lodge a complaint on Hellopeter against Telkom almost 2 weeks ago and received a response with a reference number. Up till today nothing has been done. I've never heard from anyone from Telkom. Only the automated response. I feel like Telkom does not care about their customers but only about taking their money. How can they be looking into a matter for so long without any updates or feedback. It is disturbing the way customers get treated. I guess nothing will be done about this matter, just empty words