Almost 2 Months still no response or service delivery

I went into Telkom Fourways Crossing on the 23 January 2018 to request changing of my landlines in Johannesburg to be transferred to portable lines in Hartbee****rt. They said they could do it and that I must email completed forms through. I emailed forms the following day to Annita from Telkom Fourways. On the 26th she rep**** that she received my email after I emailed her to find out if she received everything. I emailed her again on the 19th Feb to find out what is going on and have since not received any response from her or Telkom.