Almost 2 months later and still no Telkom Line

I went into one of the Telkom stores in Canal Walk to put through a request/order for a line to be put down on the 25 August 2015. I was told that it would take 2 weeks for a technician to come out and till today, nobody has made contact. Went into store level where they said they are experiencing issues with infrastrure, where my request was stuck in networking and they will get back to me with feedback. Yet still nobody has bothered to contact me. I even called the many contact numbers to try and get through to them only to be cut off before i can speak to a consultant. Hanging on the line for hours on end is not very good customer service at call centre or store level. There mailboxes are full so you end up leaving messages for them to call you back and still nothing. What is the problem with Telkom, their lines and their service? It's not like you can go to a different service provider to have a telephone set up when there is only one.