Almost 2 months, billing issue UNRESOLVED

<p>In August 2016 I started experiencing problems with Telkom, as they had suspended my internet connection due to the fact that there is an overdue and unpaid amount on my account. I found this unsettling, because I pay my account loyally every month - the 'Amounts Due' are settled with my monthly EFT payments, and some months I even pay more than is expected. It then came out that the 'overdue amounts' is backed-out debits, which they conviently hammer on as unpaid, though I have not authorized ANY debit order from Telkom, nor have they had a reason to debit any funds, as I pay my account via EFT EVERY SINGLE MONTH!!! In my invoices, the overdue backed-out amounts are listed continously, but the payments which I made for the same months as were the backed out debits, are conveniently overlooked.</p> <p> </p> <p>I have called the call centre numerous times, each time following up on various case numbers that I was given - every time I am told that the back office/billing department will call me within 72 hours. I would just like to add that, for more than a month, I did not receive a call from Telkom pertaining to my account - the last case number I received at beginning of September, has until now not been responded to. But as soon as I posted a review on HelloPeter, stating exactly how poorly Telkom treats its customers, I received a call within less than 12 Hours, which seems rather pathetic when taking into account the poor service which I have been subject to the past 6 weeks.</p> <p> </p> <p>Today a person from Telkom phoned me to discuss my account, yet nothing seems to be resolved. The person still highlighted overdue amounts, which was unauthorized debits which backed out, and when I informed her that I make EFT payments and that the debits should thus be void, she asked for my proof of payments. This irritated me beyond limits, as I have sent bank statements and proof of payments to two different call centre agents in the past month, each stating that they will see to it that the matter gets resolved, yet the situation remains unchanged. I therefore do not see the use in wasting my time, energy and resources in resending documents I have sent in the past and that, ultimately, led nowhere.</p> <p> </p> <p>I am beyond fed up with Telkom!!!</p> <p> </p> <p> </p> <p> </p> <p> </p>