Almost 1 month and no installation

I app**** for a Telkom phone line a few weeks back. After 2 weeks I received an sms stating a tech would come to my home that day to do the install. He came, looked around and told my son he does not install cables! He said he would pass the job to another team who would contact me that same day to make an appointment. A week went by but not a word from Telkom. I tried numerous times to call the provided number but after at least 20 mins on hold with each attempt, I just gave up. When I finally succeeded in reaching someone days later, they said they couldn't help as the call had been booked already??? Then a few days later a 2nd sms arrived informing me a tech would come that day but still no sight of Telkom. Nobody has contacted me since and all frustrating interactions with the Telkom call centre has changed nothing. This is the worst service imagineable - in fact it's simply no service at all! <br> I need action! Please!