Almost 1 month and my fault has not been resolved

On the 17 October 2015 a fault has been logged, Fault *** with regards to my ADSL line. On 21 October I received an sms saying that the fault was resolved but there was no one who came to investigate the problem. I logged the fault again via sms and still there was no response. The call centre is useless because there is no answer. I went to my local telkom shop twice where they sent a few emails to people whom didn't't even respond. They are very quick to take the debit order but they don't really care about the service. Still waiting for a response