Almost 1 month after reporting a faulty line and no luck in getting any service from Telkom or their so-called technicion department OPENSERVE.

I reported the faulty telephone line to Telkom on 15/12/2017. On 19/12/2017 a technician came to our premises and indicated the problem is not at the box up the road by in the premises of our neighbors. He would return back on the Thursday, 21/12/2017. This never happened. On Wednesday, 3/01/2018, after numerous phone calls to the Telkom Call Centre, another OPENSERVE bakkie arrived and informed my husband that he is going to the Telkom box up the road. My husband explained that the previous tech from OPENSERVE already indicated that the problem was not at the box. The technician left and never returned. On Thursday, 4/01/2018 a lady from Telkom phoned and promised that someone will come out to look at the fault. Nobody arrived. On Friday, 5/01/2018 I received a sms confirming that a "scheduled" appointment has been made for someone to come and look at the fault between 08:00 and 12:00. YET AGAIN - NO ONE ARRIVED I again contacted Telkom call center on 9/01/2018 and all I get is that the call is with the technicians and they can not do anything about it

According to articles OPENSERVE is actually part of TELKOM. If you go onto OPENSERVE website there are not contact numbers for these people.

What do we do???? Who is to blame here?? OPENSERVE OR TELKOM????

I say TELKOM - as OPENSERVE is part of TELKOM

Can someone please help with the fault or can someone suggest another service provider?????