IB
Ian B
1 reviews | Active since Mar 2009
10 Sept 2015, 19:27
Allowing orders for products that aren't available
On Wednesday morning I placed an order on the Telkom Mobile site for a SmartPlan 50 contract with an iPhone 5S 64Gb. On Thursday afternoon I contacted the consumer line to check the status of my order. I was informed that the iPhone model I ordered cannot be ordered online and that I must go to a store that has stock to get it. If it is not available to order online then why allow an order to be placed online? The call centre couldn't tell where I'll find stock. Am I supposed to phone every branch to find a store that does?
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Telkom's replyOfficial
10 Sept 2015, 20:05Hello ianbar,
Sorry to hear about your experience.
Your query has been forwarded to our Mobile department to investigate and provide feedback.
Your reference number is SM144543
Kind Regards
Charl
Telkom Social Media Team
Sorry to hear about your experience.
Your query has been forwarded to our Mobile department to investigate and provide feedback.
Your reference number is SM144543
Kind Regards
Charl
Telkom Social Media Team
Telkom's reply10 Sept 2015, 20:05
Official
Hello ianbar,
Sorry to hear about your experience.
Your query has been forwarded to our Mobile department to investigate and provide feedback.
Your reference number is SM144543
Kind Regards
Charl
Telkom Social Media Team
Sorry to hear about your experience.
Your query has been forwarded to our Mobile department to investigate and provide feedback.
Your reference number is SM144543
Kind Regards
Charl
Telkom Social Media Team