SR
Steven R

1 reviews | Active since Nov 2013

09 May 2018, 21:21

Allow more service providers because you suck

Telkom SA: Dear Customer your report reference 319CTZ240418 was restored. If the problem still exists please contact Telkom on 10210 for Residential or 10217 for Business Services. Alternatively use http://www.telkom.co.za/sites/contactus/emailus&formId= ********** 128175. Please do not reply to this SMS. Telkom. they did not test with me it is still slow, so i dont know what you fixed.

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Replies (2)
SR
Steven R's update17 May 2018, 05:53
Reviewer Update
Nothing is restored. Telkom indicated they will visit the premises to do the test why the line in dropping. Yet again noting done. If you dont check your facts dont report back on a fault.
Telkom
Telkom's reply24 May 2018, 08:31
Official

Hi

Thank you for contacting us and taking my call.

This response serves as confirmation that your query has been resolved and closed.

To enable your line to be put in the holding pool your need to fill in cancellation form by login into My Telkom. Please specify that you want line to be put in holding pool on application and not cancelled. Here a link to show you how,

https://secure.telkom.co.za/today/media/downloads/Three_easy_ways_to_cancel_online_V1.pdf

Regards

Hazel

Telkom Social Media Team