Allocation of Data: Mr.E.Ellery Ref: Karabo S Dube c/o Telkom

06/05/2020 Dear Telkom

I received data to my LTE SIM from a third party on 16/04/2020. At that time, I provided my Axxess Telkom LTE Sim Mobile No. because it was a Telkom SIM Card anyway.

I receive a confirmation SMS on 16/04/2020 confirming that I was afforded the data. However, I have never received it.

I called Telkom on 01/05/2020 and spoke with Karabo Sweetness Dube for 1h 27 minutes and she kept asking so many security questions during my call.

She asked me to send her the proof of the SMS confirming my receipt of the data allocation which I eventually sent to her. She even wanted me to ask the third party to send me proof of he third party’s bank account to prove that they sent me the data. She then said that she was waiting for her team leader to confirm what must be done in this case.

She then went to read my Axxess LTE statement and she misinterpreted that the balance of roll over data was the actual data which the third party sent to me but I had to correct her that the supposed data which she was referring to was actually own night surfer roll over data and not what the third party sent to me on the 16/04/2020.

I tried several times during the call to inform her that all I wanted was for the data sent to me via a third party on 16/04/2020 to be either allocated to my LTE SIM or to my pre-paid Telkom SIM, that’s all.

I have written to Karabo 3 times since and have never received feedback. The data I'm told will expire soon and then I lose out from its benefit or it will be short lived. Karabo's email address is ***

I trust that I can have this matter sorted out ASAP and for the data to be re extended to a renewed time window so that it does not expire too soon according to when it was first sent to me.

Regards Mr.E.Ellery